Compliments and Complaints

We take pride in the service that we deliver to you. We work hard to make sure that the service you receive delivers value and has a positive impact. However, if we fail to meet your expectations, we want to hear from you.

Our compliments and complaints procedure helps us to stay responsive to your needs by making sure that we keep doing the things that you like and stop doing the things that you don’t.

If there is an issue identified, the relevant Director will contact you within 8 working hours and seek to resolve all problems as quickly as possible.

To make a compliment or register a complaint, just send an email to either Jo or Mark. If you don’t have our email to hand then use the Let’s Talk form.