Our compliments and complaints procedure helps us to stay responsive to your needs by making sure that we keep doing the things that you like and stop doing the things that you don’t.
We take pride in the service that we deliver to you. We work hard to make sure that the service you receive delivers value and has a positive impact. However, if we fail to meet your expectations, we want to hear from you.
If there is an issue identified, the relevant Director will contact you within 8 working hours and seek to resolve all problems as quickly as possible.
The quickest way to register compliments and complaints is to phone us. That way we can respond as quickly as possible. However, we also understand that many people prefer to do these things in writing. In which case, to share a compliment or make a complaint, please send an email to either Jo or Mark. If you don’t have our email to hand then use the Let’s Talk form.
Of course, if you have something nice to say we would love it if you write a positive review on Google or give us a referral on LinkedIn.